Author Topic: Customer rebooted a piece of equipment today  (Read 740 times)

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Offline AccessDenied

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Customer rebooted a piece of equipment today
« on: July 11, 2014, 06:52:11 PM »
Got a call.  A powerboard at a site was making arcing noises.  Not cool.

Grab a decent powerboard (Eaton filtered powerboard), jump in car and drive to site.

Get to site and talk to client.
"Yeah, the printer stopped working.  So I went in the server room, heard the arcing, kicked the power board and ran out.  But the printer started working."

Me:  "You know.  Kicking things is not what they mean when they say reboot."

(Customer has good sense of humour and had a good laugh)


Offline Hardman

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Re: Customer rebooted a piece of equipment today
« Reply #1 on: July 11, 2014, 07:55:29 PM »

Not quite the same but a few weeks ago a customer had a powerboard go up in flames.

Reason? It was a cheapy with a pop out reset, every time a secretary put on both the kettle and toaster in the kitchen that were both plugged into the same board the reset popped.

Solution ?

Nothing you can't do with duct tape, including start a fire.

Yep, she'd taped down the popout, board overheated and melted.

Fortunately the board was on the bench, which was pretty heat resistant and eventually the RCD did trip and take out the server which was why I was called.

Customer was convinced the server had set fire to the powerboard....Which of course made it all my fault - newish server.

It's an old building, only has three power circuits protected, well, it did, after a careful explanation the place has been rewired :)

Some people are dangerous around a flat battery...


Politically incorrect?  You betcha!!!  :-)

Offline LordDread

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Re: Customer rebooted a piece of equipment today
« Reply #2 on: July 11, 2014, 09:23:27 PM »
ahh power boards.. have a washing machine, dyer, freezer and dishwasher all plugged into one... and you have a choice of any 3 items being used at once :P

That said its easy enough to run more then 2400 watts through one without tripping them, if you understand the basics of how they work :p